Our Refunds and Returns Policy

Accessible Places honours manufacturer’s warranties.

To determine your product’s warranty, check the online user instructions and/or warranty card.

Returns and exchanges must be pre-authorized by Accessible Places before shipping.

They must include original packaging and must be in a resalable condition.

We will work with the customer and manufacturer to find a solution if there are problems.

If your order arrived damaged, please return it immediately. If the error is ours, you will not be charged for shipping.

We reserve the right to cancel orders. This includes:

  • Product Unavailability
  • Extreme Shipping Costs
  • Incorrect Pricing
  • Any other reasons or no reason

Cancelled orders will notify you via email. A full refund and if possible alternatives are discussed.

If you have any questions about cancellations, warranties or returns, please use our contact us page.